The Fresh Market Case Study
Contact Center
Fully
Outsourced
Outsourced
Employee
Experience
Experience
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A Unified Benefits Experience with Human-Centered Support
The Fresh Market turned to PlanSource to help them overcome their fragmented systems and restore confidence in their benefits experience. Our flexible, scalable platform, full range of outsourcing services, and dedicated customer success model provided the cohesive foundation from which they could provide a modern and connected benefits experience for employees and HR team members alike.
In PlanSource, The Fresh Market found a long-term partner whose people-first culture and innovative technology helped them achieve their vision.
“When we moved to PlanSource, our experience with the contact center totally changed. Response times improved dramatically, and our team members appreciated the compassion and clarity the reps provided. […] The PlanSource contact center team is so empathetic. They take time to really understand the team member’s needs.”
– Director of Total Rewards
Case Study Categories
Benefits Outsourcing
PlanSource has your back so you can free up time to focus on key strategic items in your to-do list.
Contact Center
Our employee contact center provides around the clock support while taking pressure off of HR teams.
COBRA Administration
In this on-demand webinar, PlanSource experts explain how our platform makes COBRA administration simpler, safer, and more reliable.
About The Fresh Market
The Fresh Market is a premier fresh-focused specialty food retailer known for carefully curated product offerings & an unparalleled shopping experience. With a workforce as diverse and dynamic as the communities they serve, their HR team had a clear objective: create an engaging, seamless benefits experience that drives employee satisfaction and reduces turnover. Yet, prior to partnering with PlanSource, their team struggled to bring that vision to life. The Fresh Market knew it was time for a change and sought a partner who could help them centralize their benefits administration while providing the best-in-class experience their employees deserved.
INDUSTRY
Grocery Retail
LOCATION
Greensboro, NC
